Refund policy
Returns
You have 30 calendar days from the date of delivery to request a return. To be eligible, an item must be unused, unopened, and in its original packaging — this is a hygiene requirement standard to the hair care and cosmetics industry.
To start a return, email luxeprimehairsupply@gmail.com with your order number and the reason for the return. We'll confirm the return address and a return authorization before you ship anything back.
Non-returnable items
- Opened or used professional-size treatments, kits, and back-bar products
- Gift cards
- Items marked as final sale or clearance at the time of purchase
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at luxeprimehairsupply@gmail.com with your order number and a photo of the item. We'll send a replacement or issue a full refund at no cost to you, including return shipping.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges on the original order are non-refundable unless the return is due to our error.
Return shipping costs are the customer's responsibility except where the item was damaged, defective, or shipped in error.
Professional and bulk orders
Opened professional-size or bulk back-bar orders that are approved for return may be subject to a 15% restocking fee to cover repackaging and quality inspection.
Order cancellations
You may cancel an order at no charge any time before it ships. Once an order has shipped, it falls under the return process above.
Questions
Reach us any time at luxeprimehairsupply@gmail.com