Shipping policy
Where we ship
We currently ship to addresses within the contiguous United States. If you're outside this area and want to place an order, contact us at hello@luxeprime.com and we'll see what we can do.
Processing time
Orders are processed within 1–3 business days of purchase, Monday through Friday, excluding holidays. You'll receive a shipping confirmation email with tracking information once your order leaves our facility.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your order's weight and destination. Orders over $75 ship free via standard shipping. Estimated transit times after processing:
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days (where available at checkout)
These are estimates from our carriers (USPS, UPS, and FedEx), not guarantees, and don't include our processing time.
Backorders and professional sizes
Our formulas are developed in Brazil to salon-grade specifications, and some professional and back-bar sizes are replenished in smaller batches. If an item you ordered is temporarily on backorder, we'll email you with an updated timeline and the option to substitute or cancel that item for a refund.
Order tracking
Track your order any time using the link in your shipping confirmation email, or by contacting us with your order number.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order ships.
Lost or damaged in transit
If your package is lost or arrives damaged, contact us at hello@luxeprime.com within 7 days of the expected delivery date. We'll file a claim with the carrier and send a replacement or refund once the claim is resolved.